Feedback

If you have any questions or comments about your booking or our technical platforms, please feel free to use our contact form.

Please select a topic

Please select the topic you would like to contact us about.

No booking confirmation receivedError messageDouble chargeTraveling with petsReport lost luggageTrip cancelledMoney refund instead of voucherTravel preparationbook a ticketcancellationRebookingCustomer servicesTrain staffTerminalequipment on boardOther - FeedbackPlease select a topic

Fill out this field

How can we help you?

Please tell us briefly how we can help you.

Your feedback or question

Fill out this field

250/0

Customer number. / Bill number.

are you already an Optima customer? or do you have a booking confirmed.

Customer Id

Invoice Nr.

Your personal information

Please give us your full contact details.

Mr.Mrs.Salutation

Fill out this field

Firstname

Fill out this field

Lastname

Fill out this field

E-Mail

Fill out this field

• +49 Germany
• +90 Turkey
• +43 Austria
• +31 Netherlands
• +33 France
• +32 Belgium
• +45 Denmark
• +41 Switzerland
• +46 Sweden
• +268 Swaziland
• +249 Sudan
• +386 Slovenia
• +421 Slovakia
• +381 Serbia
• +44 United Kingdom
• +359 Bulgaria
• +387 Bosnia and Herzegovina
• +385 Croatia
• +358 Finland
• +36 Hungary
• +30 Greece
• +39 Italy
• +47 Norway
• +48 Poland
• +40 Romania
• +34 Spain
• +1 United States
• +70 Russia
• +351 Portugal
• +389 Macedonia
• +352 Luxembourg
• +423 Liechtenstein
• +81 Japan
• +972 Israel
• +372 Estonia
• +420 Czech Republic
• +357 Cyprus
• +1 Canada
• +994 Azerbaijan
• +61 Australia
• +355 Albania
• +54 Argentina
• +55 Brazil
• +86 China
• +53 Cuba
• +995 Georgia
• +20 Egypt
• +299 Greenland
• +354 Iceland
• +98 Iran
• +964 Iraq
• +353 Ireland
• +373 Moldova
• +356 Malta
• +963 Syria
• +1767 Dominica
• +255 Tanzania
• +212 Morocco
• +370 Lithuania
• +62 Indonesia
• +962 Jordan
• +7 Kazakhstan
• +254 Kenya
• +82 Korea South
• +965 Kuwait
• +996 Kyrgyzstan
• +371 Latvia
• +218 Libya
• +60 Malaysia
• +52 Mexico
• +377 Monaco
• +64 New Zealand
• +227 Niger
• +234 Nigeria
• +93 Afghanistan
• +92 Pakistan
• +974 Qatar
• +966 Saudi Arabia
• +886 Taiwan
• +992 Tajikistan
• +66 Thailand
• +216 Tunisia
• +7370 Turkmenistan
• +380 Ukraine
• +998 Uzbekistan
• +213 Algeria
• +374 Armenia
• +91 India
• +1869 Saint Kitts And Nevis

Phone number

• +49 Germany
• +90 Turkey
• +43 Austria
• +31 Netherlands
• +33 France
• +32 Belgium
• +45 Denmark
• +41 Switzerland
• +46 Sweden
• +268 Swaziland
• +249 Sudan
• +386 Slovenia
• +421 Slovakia
• +381 Serbia
• +44 United Kingdom
• +359 Bulgaria
• +387 Bosnia and Herzegovina
• +385 Croatia
• +358 Finland
• +36 Hungary
• +30 Greece
• +39 Italy
• +47 Norway
• +48 Poland
• +40 Romania
• +34 Spain
• +1 United States
• +70 Russia
• +351 Portugal
• +389 Macedonia
• +352 Luxembourg
• +423 Liechtenstein
• +81 Japan
• +972 Israel
• +372 Estonia
• +420 Czech Republic
• +357 Cyprus
• +1 Canada
• +994 Azerbaijan
• +61 Australia
• +355 Albania
• +54 Argentina
• +55 Brazil
• +86 China
• +53 Cuba
• +995 Georgia
• +20 Egypt
• +299 Greenland
• +354 Iceland
• +98 Iran
• +964 Iraq
• +353 Ireland
• +373 Moldova
• +356 Malta
• +963 Syria
• +1767 Dominica
• +255 Tanzania
• +212 Morocco
• +370 Lithuania
• +62 Indonesia
• +962 Jordan
• +7 Kazakhstan
• +254 Kenya
• +82 Korea South
• +965 Kuwait
• +996 Kyrgyzstan
• +371 Latvia
• +218 Libya
• +60 Malaysia
• +52 Mexico
• +377 Monaco
• +64 New Zealand
• +227 Niger
• +234 Nigeria
• +93 Afghanistan
• +92 Pakistan
• +974 Qatar
• +966 Saudi Arabia
• +886 Taiwan
• +992 Tajikistan
• +66 Thailand
• +216 Tunisia
• +7370 Turkmenistan
• +380 Ukraine
• +998 Uzbekistan
• +213 Algeria
• +374 Armenia
• +91 India
• +1869 Saint Kitts And Nevis

Mobile number

Enter Security code

Provided security code was not valid

Submit