I Contract
The customer offers a contract of carriage to Optima Tours GmbH (Optima) with his order. Ordering is possible through the electronic OT reservation system or in written form by filling out a printed order form and sending it by fax or by post. Ordering is done by the applicant and applies for all listed participants. The applicant/customer is bound to his offer 14 days after ordering. The contract is sealed by Optima through the confirmation of the booking, which is forwarded by fax or sent by post to the customer or to the mediating travel agency immediately after being processed. The booking confirmation through the OT booking system can be sent by e-mail to the address provided by the customer.
II Payment
Our online reservation system only offers advance payment or credit card payment options.
When paying by credit card, the entire invoice amount is due immediately.
We accept the following credit cards: Visa and Mastercard
If you pay in advance, transfer the amount within seven calendar days of the reservation date.
Unpaid reservations within 7 calendar days of the reservation date will be automatically deleted from the system
You can make your payment to one of the bank accounts below.
Postbank
IBAN: DE86 7001 0080 0384 7698 05
BIC: PBNKDEFF
Münchener Bank
IBAN: DE24 7019 0000 0001 3655 76
BIC: GENODEF1M01
Stadtsparkasse München
IBAN: DE08 7015 0000 1004 1423 76
BIC: SSKMDEMMXXX
The whole fare is to be paid within three days to the bank accounts above if booking at a short notice with fewer than 21 days before the journey begin, unless Optima asks the fare to be paid in cas at the loading terminal of the booked journey.
Not paying the (rest of the) fare does not mean an automatic cancellation of the booking (see paragraph 5). Optima is not liable for incomplete, delayed or neglected processing and forwarding of the bookings, changes in booking or cancellation by a mediating travel agency. The same is true for payments which contrary to paragraph 2 were not directly made to Optima.
III Services
The extent of the agreed services and obligations follows from the service description in the catalogue and the information on the homepage as well as the information on the journey application and its confirmation. Any further side agreements or special requests are required to be in written form. Optima reserves the right to make changes in the catalogue due to legitimate and unforeseen reasons. The customer is informed about these changes through the homepage.
IV Changes in Service and Pricing
The information on the course, duration of the journey and the loading/unloading terminals were defined after careful planning. Necessary changes and deviations in the individual journey services/obligations from the agreed content of the contract of carriage are possible, as long as they are not substantial and do not compromise the whole journey. If there are more than 4 months between the sealing of the contract and the agreed begin of the journey, Optima reserves the right to make changes in the fee in case of a rise in the carriage costs or in the costs of certain services, in the extent as to how the changes in the overall price affects the fare per person.
In case of a belated change in the fare, Optima is to inform the customers immediately, no later than 21 days before the journey begin. Fare changes from this moment are not admissible. The customer has the right to withdraw from the contract gratuitously if the fare change is more than %5 of the price or in case of a substantial change in one of the carriage services/obligations.
V Withdrawal of the Customer
The costomer can withdraw from the contract at any time. Optima's access to the statement of withdrawal is decisive. For evidential purposes, a written statement is advised. Not paying the fare is not a statement of withdrawal. If the customer withdraws from contract or does not take up the journey, Optima can demand a reasonable general compensation for the arrangments and expenditures already made. This compensation is before the journey begin:
| up to 3 weeks | 50-EUR |
| up to 2 weeks | 25% |
| up to 1 week | 40% |
| less than a week | 80% |
| Not taking up the journey | 100% |
proportionate to the fare payed by the customer.
Optima and the customer reserve the right to prove a higher or lower loss.
In the event of cancellation of discounted bookings (early bird discount, fast booking discount, etc.), the flat-rate compensation is 100%VI Rebooking
If the customers demands a change in the booked services/obligations after the contract is sealed no later than 30 days before the journey begin, a 25€ fee is charged. Later rebookings can only be processed as withdrawals and new applications.
VII Replacement Passenger
The passenger can replace himself by a third person, as long as the special travel requirements are met and there are no law requirements and regulatory instructions against it.
VIII Withdrawal from Contract or Cancellation by Optima
Optima can withdraw from contact before the journey begin or cancel the contract after the journey has started in the following cases:
- if the rest of the payment by costumer under paragraph 2 is not made no later than 21 days before the journey begin to Optima. The customer does not have a claim for such a cancellation.
- without complying with a time limit, if the passenger interferes with the execution of the journey lastingly or if the passenger behaves in such a manner that an immediate revocation of the contract is justifiable.
- not reaching a minimum booking of 25 motorcars per train 2 weeks before the journey begin.
IX Extraordinary Circumstances
If the journey is complicated, endangered or interfered with by force majeure, natural disasters, strikes, crises or official orders after the contract is sealed, both parties can cancel the contract of carriage. Optima can demand a reasonable compensation for travel services which were already made or need to be made in order to end the journey.
X Notification of defects, remedy, reduction, termination
- If a travel service is not provided or not provided in accordance with the contract, the traveler can demand remedial action. The organizer can refuse to remedy the situation if it requires a disproportionate effort.
- The traveler can demand a reduction in the travel price if travel services have not been provided in accordance with the contract and he has not culpably failed to report the defect immediately after discovery.
If a trip is significantly impaired as a result of a defect and the organizer does not remedy the situation within a reasonable period of time, the traveler can terminate the travel contract within the framework of the statutory provisions. Written form is recommended.
The same applies if the traveler cannot be expected to take the trip as a result of a defect for an important reason that is recognizable to the organizer. The determination of a period for remedy is only not required if remedy is impossible or is refused by the organizer or if the immediate termination of the contract is justified by a special interest of the traveler. If the contract is canceled after that, the traveler owes the organizer the part of the travel price that is attributable to the services used.
XI Liabilty of Optima
If a travel service is not provided or not provided in accordance with the contract, the traveler can demand remedial action. The organizer can refuse to remedy the situation if it requires a disproportionate effort.
XII Limitation of Liability
- Optima is liable - with the exception of bodily injury - within the framework of the statutory provisions for its own breaches of duty or those of a vicarious agent only in the event of intent or gross negligence.
- Optima is not liable for breaches of duty in connection with services/obligations that are merely arranged as third-party services, provided this is indicated in the invitation to tender.
- In the event of unforeseeable force majeure (strikes, natural disasters, route closures, official measures, etc.) or acts by third parties for which Optima is not responsible (burglary of wagons and vehicles, vandalism, etc.), the customer is not entitled to claim compensation or reimbursement of the ticket price from Optima. Items carried by the customer in the vehicle as well as in the compartment are transported at the customer's own risk.
- Subject to point 1, the customer is liable for any damage caused to himself, the railroad, Optima or third parties as a result of his failure to comply with the obligations set out in the General Travel Information and Instructions, in particular compliance with the loading dimensions.
- The customer is liable for costs incurred through his fault (e.g. opening the wagons because important items were forgotten in the vehicle).
- The customer shall be liable for damage caused by omitted, incorrect or incomplete information on the order form, insofar as he is responsible for this.
XIII Customer's Duty to Co-operate
The customer is obliged to comply with the obligations listed in the general travel information and instructions. This applies in particular to compliance with the required maximum vehicle
dimensions, especially the ground clearance of 15 cm. If the actual vehicle dimensions deviate from the dimensions stated in the General Travel Information and Instructions,
transportation of the vehicle is generally not possible. In case of minor deviations, Optima Tours GmbH will check whether transportation with the deviating vehicle dimensions is possible.
If this is the case and the customer agrees, the transportation will be carried out. Reference is made to section XII point 4 (limitation of liability).
The customer is also obliged to cooperate within the framework of the statutory provisions and to avoid or minimize damage.
The customer is also obliged to inspect his vehicle immediately after unloading at the terminus for externally recognizable transport
damage and to report this immediately (without culpab e delay) to the railroad company, the terminal staff or employees of Optima Tours GmbH and to have it determined and confirmed in
writing by a damage report.
XIV Passport and Visa Regulations
Optima is required to inform German nationals about passport and visa regulations. Nationals other countries can obtain this information from their relevant consulates. Every customer is responsible for the fulfilment of the governmental requirements, customs and health regulations as well as the procurement of the necessary travel documents. Customers without the necessary documents will not be accepted for transport and they are to bear the drawbacks of this themselves.
If the journey becomes impossible for a customer due to these reasons, Optima can claim compensation under paragraph 5 of the transport conditions.
XV Invalidity of the Clauses
Invalidity of certain clauses of the transport contract or the transport conditions does not mean the invalidity of the contract as a whole.
XVI Law, Court of Jurisdiction
The interpretation of these transport conditions, transport contract as well as all claims against Optima from this contract conform with the German law. The court of jurisdiction for customer's plaints* against Optima is Munich. For the plaints of Optima against the passenger is the place of residence of the customer is decisive, unless the plaint is against businesses.---
This translation of terms and conditions is a service of Optima Tours GmbH. In case of a conflict of interpretation, the German original is the valid one.
XVII Insurance Security Information
Optima recommends to take out necessary insurances (travel resignation costs, car transporter damages during loading, journey and unloading, break and entry damages) in order to minimise the risks and costs associated with withdrawal or transport. This insurance must be taken out no later than 7 days after sealing the contract.
XVIII Additional Important Data
- Address
- Phone number
- Mobile number
- E-Mail
This enables us to inform you if departure times change due to unforeseen events. If changes are made at very short notice, we can also call you abroad. If you provide your e-mail address when booking online.
